Psych Lab Psychology Inc. SMS Privacy Policy
Plain Language Summary
What this policy covers: This document explains how we collect, use, and protect your information when you interact with our psychology practice, including through text messages.
Key points to know:
- We collect personal information needed to provide you with psychological services and communicate with you effectively.
- When you sign up for text messages, we respect your privacy and never share your phone number for marketing purposes.
- You can opt out of text messages anytime by replying "STOP" to any message.
- We keep your information secure and confidential in compliance with healthcare privacy laws.
- You have the right to access, correct, or request deletion of your information.
The detailed policy below provides the complete information about how we handle your privacy.
Introduction
This Privacy Policy explains how Psych Lab Psychology Inc. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you receive services from us, visit our website, or communicate with us through various channels including text messaging. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name, address, telephone number, and email address
- Date of birth and demographic information
- Health insurance information
- Medical history and mental health information
- Payment information
- Communication preferences
Text Messaging Data
When you opt in to receive text messages from us, we collect:
- Your mobile phone number
- Opt-in confirmation and date
- Message history between you and our practice
- Your preferences regarding text message communications
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and completing transactions
- Sending appointment reminders and confirmations
- Communicating about treatment plans and follow-up care
- Sending administrative notifications regarding your care
- Responding to your comments, questions, and requests
- Complying with applicable laws, regulations, and professional obligations
Text Messaging Privacy
Psych Lab Psychology Inc. is committed to protecting the privacy of your text messaging communications:
- Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
- Text messaging originator opt-in data and consent information will not be shared with any third parties except as required to deliver the service or as required by law.
- Message content is treated with the same level of confidentiality as other protected health information in accordance with HIPAA regulations.
Information Sharing
We may share your personal information in the following situations:
- With your consent or at your direction
- With healthcare providers involved in your care
- With third-party service providers who help us operate our business (such as electronic health record systems, appointment scheduling services, and secure messaging platforms)
- To comply with legal obligations, including court orders and legal process
- To protect and defend our rights and property
We do not sell, rent, or lease your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
Text Message Communications
You may opt out of receiving text messages from Psych Lab Psychology Inc. at any time by:
- Replying "STOP" to any text message you receive from us
- Contacting our office at (562) 684-1300
- Emailing us at help@psychlab.us
Accessing, Updating, or Deleting Your Information
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our website or by other appropriate means. Your continued use of our services after any changes to this Privacy Policy indicates your agreement with the updated terms.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Psych Lab Psychology Center
3950 Long Beach Blvd, Suite 101
Long Beach, CA 90807
(562) 684-1300
help@psychlab.us
Additional Information for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. For more information about these rights and how to exercise them, please contact us using the information provided above.
Effective Date
This Privacy Policy is effective as of March 13, 2025.
